Comprehensive FAQ - Complete Solutions Guide

“Every question is a key to a better experience, every answer is a connection between user and developer hearts.”

Overview

This document provides systematic solutions for the most common issues encountered while using MononoMori, based on actual user feedback and real-world usage scenarios. We organize solutions by complexity and problem type to help you quickly find the appropriate resolution.

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🚀 Quick Problem Index

High-Frequency Issues (>80% usage)

🔥 Most Common Problems
├─ Data sync issues → Jump to 【Data Sync Problems】
├─ App running slowly → Jump to 【Performance Optimization】
├─ Photo upload failures → Jump to 【Media File Issues】
├─ Inaccurate search results → Jump to 【Search Function Issues】
└─ Category template setup → Jump to 【Feature Usage Problems】

⚡ Emergency Issues (Requires immediate attention)
├─ Sudden data loss → Jump to 【Data Security Issues】
├─ App won't launch → Jump to 【System Compatibility Issues】
├─ Premium features not working → Jump to 【Subscription Issues】
└─ Important data corruption → Jump to 【Data Recovery & Emergency Handling】

🎯 Feature-Related (Usage guidance)
├─ Forest map usage → Jump to 【Advanced Feature Issues】
├─ Memory Forest setup → Jump to 【Memory Forest Topics】
├─ Data import/export → Jump to 【Data Management Issues】
└─ Personalization settings → Jump to 【Personalization Issues】

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📊 Data Security & Sync Issues

Basic Level Issues (⭐)

Q1: Where is my data stored? Is it secure?

A: MononoMori uses multi-layered security architecture:

🔒 Data Storage Architecture
├─ Local Storage: Data primarily stored on your device using Core Data + SQLite
├─ iCloud Sync: When enabled, data is encrypted and synced to your private iCloud container
├─ End-to-End Encryption: All data transmission uses Apple's standard encryption protocols
└─ Privacy Protection: We cannot access any of your personal data

🛡️ Security Features
├─ Device-Level Encryption: Leverages iOS system-level encryption for local data protection
├─ Access Control: Supports Face ID/Touch ID biometric locking
├─ Network Security: All network transmissions use HTTPS encryption
└─ Data Integrity: Automatic data integrity verification prevents accidental corruption

Q2: How do I properly backup my data?

A: MononoMori provides three backup methods:

📦 Automatic Backup (Recommended)
Steps: Settings → Data Management → Enable iCloud Sync
Features:
├─ Real-time automatic backup, no manual operation needed
├─ Supports incremental backup, saving storage space
├─ Multi-device automatic sync, data never lost
└─ Leverages Apple ecosystem, secure and reliable

📤 Manual Export Backup
Steps: Settings → Forest Migration → Export Forest Data
Format Options:
├─ .forest format: Complete data backup including all relationships and metadata
├─ .csv format: Tabular data, convenient for external viewing and processing
├─ Range selection: Supports full export or selective export
└─ Storage recommendation: Save to secure cloud storage or external devices

🔄 Regular Backup Strategy
Recommended frequency:
├─ After important data changes: Immediate backup
├─ Daily usage: Weekly automatic backup status check
├─ Before major updates: Manual backup copy creation
└─ Long-term preservation: Monthly complete archive backup

Q3: What if multi-device sync is delayed or fails?

A: Follow these systematic troubleshooting steps:

🔍 Basic Checklist
□ All devices logged into the same Apple ID
□ All devices connected to stable network (WiFi or 4G/5G)
□ MononoMori data sync enabled in iCloud settings
□ Sufficient iCloud storage space (recommend 1GB+ available)
□ All devices running latest MononoMori version

⚙️ Advanced Solution Steps
Step 1: Manual Force Sync
├─ Go to Settings → Data Management → Tap "Sync Now"
├─ Wait for sync completion notification (usually 1-5 minutes)
└─ Check if other devices receive updates

Step 2: Reset Sync Status
├─ Settings → Data Management → Reset Sync Status
├─ Choose to keep local data or restore from iCloud
└─ Restart app and wait for sync completion

Step 3: Complete Re-sync
├─ Backup current data (export .forest file)
├─ Disable iCloud sync, wait 5 minutes
├─ Re-enable iCloud sync
└─ Verify data integrity, import backup if necessary

Intermediate Issues (⭐⭐)

Q4: How to handle sync conflicts?

A: MononoMori has intelligent conflict resolution mechanisms:

🤖 Automatic Conflict Resolution
Intelligent merging strategy:
├─ Timestamp Priority: Keep the latest modified data version
├─ Non-destructive Merging: Preserve valid information from both versions when possible
├─ Relationship Integrity: Ensure data relationship consistency and completeness
└─ User Intent Prediction: Predict true user intent based on usage patterns

🛠️ Manual Conflict Handling
When automatic processing cannot resolve conflicts:
1. App displays conflict resolution interface
2. Shows specific content and differences in conflict
3. Provides options to choose which version to keep
4. Supports manual editing to merge both versions' content
5. Apply merge results and continue sync after confirmation

Conflict Prevention Best Practices:
├─ Try to make large data modifications on a single device
├─ Perform manual sync before important operations
├─ Avoid heavy operations during unstable network conditions
└─ Regularly check sync status and handle anomalies promptly

Q5: What if data suddenly disappears or displays incompletely?

A: Emergency data recovery steps:

🚨 Emergency Response Process
Immediate actions (don't panic):
1. Do not perform any delete or modify operations
2. Check if data is complete on other devices
3. Review recent automatic backup status
4. Record exact time and operations when problem occurred

🔧 Data Recovery Steps
Option 1: iCloud Recovery
├─ Settings → Data Management → Restore from iCloud
├─ Select most recent complete backup point
├─ Wait for recovery completion (may take 10-30 minutes)
└─ Verify data integrity

Option 2: Local Backup Recovery
├─ If you have manually exported .forest files
├─ Settings → Forest Seeding → Select backup file
├─ Choose "Merge Mode" to avoid overwriting existing data
└─ Check recovery results and supplement missing data

Option 3: Contact Technical Support
├─ Collect problem-related information (device model, iOS version, app version)
├─ Describe problem occurrence in detail
├─ Provide error screenshots or log information
└─ Send email to: [email protected]

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🚀 Performance Optimization Issues

Basic Level Issues (⭐)

Q6: What to do if the app runs slowly?

A: Systematic performance diagnosis and optimization solutions:

📊 Performance Issue Diagnosis
Common slowness causes:
├─ Excessive data: Single space contains too many items (recommend <1000)
├─ Too many photos: Large number of high-resolution images occupying memory
├─ Device performance: Processing power limitations of older devices
├─ Background sync: Large amounts of data sync consuming resources
└─ System resources: Insufficient device storage or high memory usage

⚡ Immediate Optimization Measures
Quick solutions:
1. Restart app: Completely close app and reopen
2. Restart device: Clear system memory and cache
3. Free storage: Delete unnecessary files, maintain at least 2GB available space
4. Close background apps: Reduce system resource competition
5. Check network: Ensure stable network connection

🔧 Deep Optimization Strategy
Long-term performance improvement:
├─ Image optimization: Settings → Storage Optimization → Enable "Smart Image Compression"
├─ Data cleanup: Regularly clean trash and temporary files
├─ Index rebuild: Settings → Advanced Options → Rebuild Search Index
├─ Cache management: Clear app cache while preserving important data
└─ Regular maintenance: Monthly deep cleaning and optimization

Q7: Photos loading slowly or failing?

A: Image performance optimization solutions:

📸 Image Issue Diagnosis
Check items:
├─ Image size: Whether single image exceeds 10MB
├─ Image format: Whether unsupported formats are used
├─ Network status: Syncing images requires stable network connection
├─ Storage space: Whether device and iCloud space are sufficient
└─ Permission settings: Whether photo album access permissions are correctly set

🎯 Optimization Solutions
Image performance improvement:
├─ Auto compression: Settings → Media Settings → Enable "Smart Compression"
├─ Format conversion: Recommend JPEG format for quality and size balance
├─ Batch processing: Use "Image Optimization Tool" to batch process existing images
├─ Progressive loading: Enable "Progressive Image Loading" to improve user experience
└─ Cloud optimization: Use iCloud Photos optimization to reduce local storage usage

Advanced Image Management:
├─ Tiered storage: High quality for important images, compression for general images
├─ Lazy loading: Large images use thumbnails + on-demand loading strategy
├─ Cache strategy: Smart cache for frequently used images, automatic cleanup of expired cache
└─ External storage: Consider external link storage for oversized images

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🎯 Feature Usage Issues

Basic Level Issues (⭐)

Q8: How to create and use custom category templates?

A: Complete template usage guide:

📝 Template Creation Steps
Basic creation process:
1. Add Item → Select "Create New Template"
2. Set template name and icon
3. Configure field types and properties:
   ├─ Required fields: Name, quantity and other basic information
   ├─ Optional fields: Add special fields based on item type
   ├─ Field types: Text, number, date, selection, rating, etc.
   └─ Default values: Set reasonable defaults for common fields
4. Save and test template usability

🎨 Advanced Template Configuration
Professional customization options:
├─ Inheritance relationships: Create child templates based on existing templates
├─ Field validation: Set validation rules and value ranges for fields
├─ Conditional display: Dynamically show/hide fields based on other field values
├─ Calculated fields: Set automatically calculated fields (like total value)
└─ Template sharing: Share excellent templates with other users

🔄 Template Management Tips
Daily maintenance strategy:
├─ Regular evaluation: Quarterly assess template usage effectiveness and improvement needs
├─ Version control: Keep historical versions for important templates
├─ Data migration: Smooth data migration when templates are updated
├─ Usage statistics: Analyze template usage to optimize design
└─ Backup recovery: Backup and cross-device recovery for important templates

Q9: How to use the Forest Map feature?

A: Complete Forest Map operation guide:

🗺️ Forest Map Basic Operations
Interface navigation:
├─ Gesture control: Two-finger zoom, single-finger drag, double-tap focus
├─ View switching: List view ↔ Forest Map view
├─ Information display: Tap to view details, long-press for option menu
├─ Quick positioning: Use search or filter to quickly find targets
└─ Personalization: Adjust map colors, icon sizes, display modes

🌳 Understanding Forest Elements
Visual metaphor system:
├─ Forests (Space): Represent physical spaces or logical partitions
├─ Trees (Location): Represent specific storage locations
├─ Leaves (Item): Represent actual items
├─ Color depth: Reflects item quantity
└─ Icon symbols: Indicate different categories and attributes

🎮 Interactive Function Details
Advanced operation techniques:
├─ Batch selection: Long-press + multi-select for batch operations
├─ Drag movement: Directly drag items to new locations
├─ Quick addition: Double-click empty areas to add new items
├─ Filter display: Use filters to hide/show specific types of items
└─ Animation effects: Enable/disable animations to suit different device performance

Q10: How to use the Memory Forest feature?

A: Emotional management guide for Memory Forest:

💫 Memory Forest Feature Overview
Design philosophy:
├─ Emotional value: Provide warm memorial space for departing items
├─ Ceremony sense: Handle separation anxiety through farewell rituals
├─ Memory preservation: Permanently save item stories and memories
├─ Soul healing: Help users complete emotional decluttering
└─ Cultural inheritance: Record cultural and family values behind items

🌟 Farewell Ceremony Operations
Ritualized deletion process:
1. Select items to bid farewell to
2. Enter farewell ceremony mode
3. Write farewell message or memory story
4. Choose farewell reason (preset or custom)
5. Choose whether to retain photos and key information
6. Complete ceremony, item moves to Memory Forest
7. Can view memories anytime, cannot restore to daily use

🕊️ Memory Management Functions
Memory browsing and management:
├─ Timeline browsing: View farewell items in chronological order
├─ Category viewing: View by farewell reason or item type
├─ Search memories: Search for specific items or stories in memories
├─ Export memorials: Export beautiful memories as memorial albums or for sharing
└─ Anniversary reminders: Remind to view related memories on special dates

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💰 Subscription & Payment Issues

Basic Level Issues (⭐)

Q11: What is MononoMori’s payment model?

A: Complete payment policy explanation:

💎 Free Version Features
Basic functions (permanently free):
├─ 3 forest spaces
├─ Up to 10 locations per forest
├─ Unlimited item quantity
├─ Basic category templates
├─ Basic search and filtering
├─ Local data storage
├─ Basic data export
└─ Community support

🌟 Premium Version Features
Subscription unlocked features:
├─ Unlimited forest spaces and locations
├─ Advanced category template system
├─ Smart tag recommendations
├─ Advanced search and statistics
├─ iCloud automatic sync
├─ Memory Forest functionality
├─ Batch operation tools
├─ Professional data export
├─ Themes and personalization
├─ Priority technical support
└─ Advanced data analytics

💳 Subscription Pricing
Pricing strategy:
├─ Monthly subscription: $4.99/month
├─ Annual subscription: $39.99/year (equivalent to $3.33/month, save 33%)
├─ Family sharing: Supports up to 6 family members sharing subscription
├─ Student discount: 50% discount with verified student status
└─ Free trial: New users can try Premium for 7 days free

Q12: How to cancel subscription? Will it affect existing data?

A: Subscription management and data protection instructions:

🔄 Subscription Cancellation Process
iOS device operations:
1. Open "Settings" app
2. Tap your Apple ID (at top)
3. Select "Subscriptions"
4. Find "MononoMori" and tap
5. Tap "Cancel Subscription"
6. Confirm cancellation

⚠️ Feature Changes After Cancellation
Function adjustment description:
├─ Immediate effect: Some premium features immediately unavailable
├─ Grace period: All premium features still available until subscription expires
├─ Data protection: All data completely retained, no loss
├─ Downgrade reminder: Prompts which features will be restricted
└─ Re-subscription: Can resubscribe anytime, features immediately restored

🛡️ Data Security Guarantee
Data protection policy:
├─ Never delete: Canceling subscription never deletes any user data
├─ Complete retention: All data including photos, documents, settings
├─ Access restriction: Some data created by premium features may be uneditable
├─ Export rights: Can export complete data anytime
└─ Reactivation: All data and functions immediately restored upon re-subscription

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🆘 Quick Support Contact

Support Channel Priority

🚨 Emergency Issues (Data loss, payment problems)
├─ Email: [email protected] (24-hour response)
├─ In-app feedback: Settings → Help & Feedback → Emergency Issues
└─ Social media: @MononoMori_app (Quick response during business hours)

💬 General Question Consultation
├─ In-app help: Settings → Help & Feedback → Usage Questions
├─ Community forum: MononoMori.community (User mutual help)
├─ FAQ search: First check this document and in-app FAQ
└─ Email consultation: [email protected] (48-hour response)

💡 Feature Suggestions and Feedback
├─ Feature suggestions: Settings → Help & Feedback → Feature Suggestions
├─ User experience: Participate in user research program
├─ Beta testing: Apply to join TestFlight testing program
└─ Social media: Follow official accounts for latest updates

Best Practices for Problem Reporting

📝 Problem Report Template
Required information:
├─ Device model: e.g., iPhone 14 Pro
├─ System version: e.g., iOS 17.1.2
├─ App version: Check in Settings → About
├─ Problem description: Detailed description of the situation
├─ Reproduction steps: List specific steps to reproduce the problem
├─ Expected result: Explain expected correct behavior
├─ Actual result: Describe what actually happened
├─ Screenshots or video: Provide problem screenshots if possible
└─ Additional information: Any other potentially relevant information

🎯 Tips to Improve Resolution Efficiency
├─ Clear description: Use accurate, specific language to describe problems
├─ Complete information: Provide all relevant information at once
├─ Priority notation: Clearly mark problem urgency level
├─ Cooperation testing: Actively cooperate with technical staff testing requests
└─ Timely feedback: Provide timely feedback on solution effectiveness

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Summary: Building User-Friendly Support Ecosystem

This comprehensive FAQ document provides systematic solutions from basic to advanced levels based on real user feedback and usage scenarios. We believe every question is an opportunity to improve the product, and every user interaction is a chance to enhance experience.

🎯 Suggestions for Using This FAQ

• Tiered searching: Choose appropriate level solutions based on problem complexity
• Step-by-step troubleshooting: Follow provided steps one by one, don’t skip key steps
• Prevention first: Learn best practices to avoid problems from the source
• Stay updated: Follow app updates, new versions usually include problem fixes

💡 Continuous Improvement Mechanism

• User feedback driven: Continuously update FAQ based on actual user problems
• Data-driven optimization: Analyze problem frequency and resolution efficiency to optimize support processes
• Community collaboration: Encourage users to share solutions, build mutual help community
• Professional support guarantee: Ensure complex problems get timely professional team support

Let every problem resolution become the beginning of a better experience, let every help warm users’ hearts. 🌟💖